At The Custom Chef Shop, we believe that exceptional cooking begins with exceptional tools. Just as we carefully curate our premium carbon steel, cast iron, and non-stick collections, we’ve crafted a delivery experience that reflects our commitment to quality, reliability, and your complete satisfaction.

Quick Summary: We ship worldwide (excluding some Asian and remote regions) with two delivery options. Standard shipping via DHL/FedEx (10-15 days, $12.95) or free shipping via EMS (15-25 days for orders over $50). All orders process within 1-2 business days.

Our Delivery Philosophy

Born from a passion for authentic cooking experiences, The Custom Chef Shop bridges the gap between international craftsmanship and your local kitchen. We understand that our customers—passionate home chefs who value quality and performance—deserve a delivery service that matches the excellence of our products. Whether you’re waiting for your first carbon steel frypan or expanding your collection of professional woks, we ensure your culinary tools arrive safely and efficiently.

Shipping Options Designed for Your Needs

Standard Shipping: $12.95

For those eager to begin their culinary journey, our standard shipping option provides the perfect balance of speed and affordability. We partner with premium carriers DHL and FedEx to ensure your professional-grade cookware arrives securely within 10-15 days after shipping.

Ideal for: When you’re excited to start crafting culinary memories and want reliable, trackable delivery for your new kitchen investments.

Free Shipping: Orders Over $50

For orders exceeding $50, we’re pleased to offer complimentary shipping via EMS. This economical option delivers your carefully packaged culinary tools within 15-25 days after shipping.

Perfect for: Stocking up on multiple pieces, purchasing sets, or planning your culinary projects with patience and economy in mind.

The Delivery Journey: What to Expect

Order Processing (1-2 Business Days): Once your payment is confirmed, our team carefully prepares your order. Each item is inspected and packaged with the same attention to detail that goes into crafting our premium cookware. We handle your carbon steel, cast iron, and non-stick collections with the respect they deserve.

Shipping & Tracking: After processing, your order begins its journey from our Long Beach headquarters. You’ll receive tracking information regardless of which shipping method you choose, allowing you to follow your package’s progress as it makes its way to your kitchen.

Final Delivery: Our carrier partners will deliver your package directly to your door. Signature may be required for certain deliveries to ensure the secure receipt of your premium kitchen investments.

Important Delivery Information

  • Service Regions: We proudly ship globally, with exceptions for some Asian countries and remote regions where delivery logistics may be challenging.
  • Order Processing: Please allow 1-2 business days for order processing before your shipment departs our facility.
  • Delivery Times: The stated delivery times begin once your order has shipped from our warehouse.
  • Customs & Duties: International customers may be subject to additional customs fees or import duties, which are the responsibility of the recipient.

Our Promise to You

Just as our Japanese-sourced cookware represents generations of perfected craftsmanship, our delivery service reflects our commitment to being more than a retailer—we’re your partner in culinary exploration. From the moment you select your perfect frypan or wok to the day it arrives at your door, we’re dedicated to ensuring your Custom Chef Shop experience is seamless, reliable, and worthy of the exceptional meals you’ll create.

Should you have any questions about delivery or need assistance with an existing order, our customer service team is always here to help at [email protected].

Note: Delivery times may occasionally be affected by factors beyond our control, including weather, customs processing, and carrier scheduling. During peak seasons, slight delays may occur. We appreciate your understanding and assure you we’re committed to getting your culinary tools to you as efficiently as possible.