FAQ

We specialize in three main categories of professional-grade cookware:

• Carbon Steel & Cast Iron: Perfect for even heat distribution and superior searing capabilities
• Frypans & Woks: Designed for versatile cooking techniques and professional results
• Non-stick Collections: Engineered for easy cooking and cleaning without compromising performance

Our carbon steel and cast iron collections represent generations of perfected craftsmanship. They offer exceptional heat retention, durability, and natural non-stick properties when properly seasoned. These materials are favored by professional chefs and passionate home cooks for their ability to create perfect sears and even cooking results.

Each piece comes with specific care instructions. Generally, carbon steel and cast iron require initial seasoning and should be cleaned without harsh detergents. We recommend hand-washing and thorough drying to maintain their premium condition. Detailed care guides are included with every purchase.

We proudly offer global delivery to most countries worldwide. However, we currently cannot ship to some Asian countries and remote regions where delivery logistics may be challenging. During checkout, our system will automatically confirm if we can deliver to your location.

We offer two delivery options tailored to your needs:

• Standard Shipping: $12.95 via DHL/FedEx (10-15 days after shipping)
• Free Shipping: Complimentary via EMS for orders over $50 (15-25 days after shipping)

All orders require 1-2 business days for processing before shipment. During this time, our team carefully inspects and packages each item with the attention to detail our premium cookware deserves.

Yes, regardless of which shipping method you choose, you’ll receive tracking information once your order leaves our Long Beach facility. This allows you to follow your package’s journey to your kitchen.

International customers may be subject to additional customs fees or import duties, which are the responsibility of the recipient. These fees are determined by your local customs authorities and are not included in your order total.

We want you to be completely satisfied with your purchase. You may return items within 15 days of receipt for a full refund or exchange. Items must be in original condition, unused, and in their original packaging.

Please contact our customer service team at [email protected] with your order number and reason for return. We’ll guide you through the process and provide a return authorization and instructions.

We take great care in packaging your cookware to prevent damage during transit. However, if your item arrives damaged, please contact us immediately at [email protected] with photos of the damaged product and packaging. We’ll arrange for a replacement at no additional cost.

We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure and convenient checkout.

Absolutely. We use industry-standard encryption and security measures to protect your payment information. You can shop with confidence knowing your data is safe with us.

While you can checkout as a guest, creating an account allows you to track your orders, save your preferences, and enjoy faster checkout on future purchases.

Our dedicated customer service team is available to assist you at [email protected]. We typically respond within 24 hours during business days.

Our team monitors emails Monday through Friday, 9:00 AM to 5:00 PM PST. We strive to respond to all inquiries within one business day.

Our headquarters is located at 4592 Pin Oak Drive, Long Beach, CA 90807, United States. All orders ship from our Long Beach facility.