Privacy Policy

Last Updated: [Insert Date]

At The Custom Chef Shop, we are committed to protecting your privacy and ensuring the security of your personal information. Just as we craft our premium cookware with precision and care—from our durable Carbon Steel & Cast Iron collections to our versatile Non-stick frypans—we apply the same dedication to safeguarding your data. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website at newcookingutensils.com. By using our site, you agree to the practices described herein.

1. Information We Collect

To provide you with a seamless shopping experience and enhance our services, we collect the following types of information:

• Personal Information: When you make a purchase, create an account, or contact us, we collect details such as your name, email address, shipping address (e.g., 4592 Pin Oak Drive, Long Beach, US 90807), and payment information (e.g., credit card details processed via secure methods like Visa, MasterCard, JCB, or PayPal).
• Technical Data: We automatically collect information through cookies and tracking technologies, including your IP address, browser type, device information, and pages visited on our site.
• Usage Information: Data on how you interact with our website, such as product views and checkout behavior, to improve our offerings and user experience.

2. How We Use Your Information

Your data is used to deliver the trusted, professional service that reflects our cookware’s quality:

• To process orders, manage your account, and provide customer support (e.g., via email at [email protected]).
• To enhance website functionality and personalize your experience, such as recommending products from our Frypans & Woks collection.
• To communicate with you about orders, promotions, or updates, in line with your preferences.
• To comply with legal obligations and prevent fraud, ensuring secure transactions across our global customer base (excluding some Asian nations and remote regions).

3. Sharing and Disclosure of Information

We value your trust and do not sell your personal data. However, we may share information in limited circumstances:

• Service Providers: We partner with trusted third parties (e.g., payment processors like PayPal) to facilitate operations, subject to strict confidentiality agreements.
• Legal Compliance: We may disclose data if required by law or to protect our rights and safety.
• Business Transfers: In the event of a merger or sale, your information may be transferred, with notice provided.

4. Data Storage and Security

We implement industry-standard measures to protect your information, mirroring the reliability of our cookware:

• Storage: Data is stored on secure servers, with transactions processed in USD and managed by reputable providers.
• Security: We use encryption, firewalls, and access controls to safeguard against unauthorized access. While no system is entirely risk-free, we strive to maintain the highest standards of protection.

5. Your Rights

You have control over your personal information, including the right to:

• Access, update, or delete your data by logging into your account or contacting us.
• Opt-out of marketing communications at any time.
• Restrict or object to data processing, where applicable by law (e.g., under GDPR for EU customers).
• Lodge complaints with relevant authorities if you believe your privacy rights have been violated.

6. Cookies and Tracking Technologies

We use cookies and similar tools to enhance your browsing and checkout experience:

• Purpose: Cookies help remember your preferences, analyze site traffic, and enable features like guest checkout or saved payment methods.
• Control: You can manage cookie settings through your browser; however, disabling them may limit site functionality.

7. International Data Transfers

As a global brand, we serve customers worldwide (with exceptions for some Asian countries and remote areas). Your data may be transferred internationally, but we ensure it is protected through standard contractual clauses or other legal mechanisms.

8. Changes to This Policy

We may update this policy to reflect changes in our practices or laws. The latest version will always be posted on our website, with the effective date noted.