Term and Conditions

Last Updated: October 2023

Welcome to The Custom Chef Shop. These Terms and Conditions govern your use of our website and the purchase of our premium cookware products. By accessing our website and making purchases, you agree to be bound by these terms. Please read them carefully.

1. Website Use and Access

Our website, newcookingutensils.com, is designed for cooking enthusiasts who value professional-grade kitchen tools. By accessing our site, you agree to use it for lawful purposes only and not to:

• Engage in any activities that could harm our website or its functionality
• Attempt to gain unauthorized access to any part of our website
• Use our website to transmit any malicious code or content

2. Product Information

At The Custom Chef Shop, we specialize in premium cookware designed for serious home chefs and culinary professionals. Our product categories include:

• Carbon Steel & Cast Iron: Durable, long-lasting cookware that develops superior cooking properties over time
• Frypans & Woks: Professional-grade pans for versatile cooking techniques
• Non-stick: High-performance non-stick surfaces for easy cooking and cleaning

We strive to provide accurate product descriptions and images, but slight variations may occur. Product availability is subject to change without notice.

3. Ordering and Payment

Order Process

When you place an order with us, you are making an offer to purchase our products. We will process your order within 1-2 business days and send a confirmation email with tracking information once your order ships.

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are processed in USD. By providing payment information, you confirm that you are authorized to use the payment method.

4. Shipping and Delivery

We ship to most international locations, excluding certain remote areas and parts of Asia. Please review our shipping options:

Standard Shipping – $12.95

• Carrier: DHL or FedEx
• Delivery Time: 10-15 business days after shipping
• Available for all orders

Free Shipping

• Carrier: EMS
• Delivery Time: 15-25 business days after shipping
• Available for orders over $50
• Excludes some remote areas and parts of Asia

Please note: Delivery times are estimates and may vary based on destination and customs processing. You are responsible for any customs duties, taxes, or import fees in your country.

5. Returns and Exchanges

We want you to be completely satisfied with your purchase. Our returns policy is designed with your satisfaction in mind.

Return Eligibility

• Timeframe: 15 days from delivery date
• Condition: Items must be unused, in original packaging with all tags attached
• Documentation: Original receipt or order confirmation required
• Shipping: Return shipping costs are the customer’s responsibility

Refund Information

• Processing Time: 5-7 business days after we receive your return
• Refund Method: Original payment method
• Deductions: Original shipping costs are non-refundable
• Currency: All refunds are processed in USD

6. User Responsibilities

As a customer of The Custom Chef Shop, you agree to:

• Provide accurate and complete information when placing orders
• Use our products appropriately and according to care instructions
• Pay for all products ordered, including applicable taxes and shipping fees
• Comply with all applicable laws and regulations regarding product use

7. Intellectual Property

All content on our website, including text, graphics, logos, images, and product descriptions, is the property of The Custom Chef Shop and protected by intellectual property laws. You may not use, reproduce, or distribute any content from our site without our express written permission.

8. Limitation of Liability

The Custom Chef Shop shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products. Our total liability for any claim related to your purchase shall not exceed the purchase price of the product in question.

We are not responsible for delays in delivery due to circumstances beyond our control, including but not limited to customs delays, weather conditions, or carrier issues.

9. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, available on our website, explains how we collect, use, and safeguard your data.

10. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes constitutes acceptance of the modified terms.

11. Governing Law

These Terms and Conditions are governed by the laws of the United States and the State of California. Any disputes shall be resolved in the courts of Long Beach, California.